Transform Challenges into Opportunity
Deep insight for forward-thinking leaders in software development companies operating at the turbulent intersection of organisational transformation, leadership, talent development, business strategy, programme delivery, line management, and HR.
Over 15+ years in agile and business transformation, I’ve worked relentlessly to expand the capabilities of leaders navigating complex change. These articles are an extension of that work.
They lean more toward the philosophical — and even controversial — than the practical. This is because my aim isn’t to recycle familiar thinking or ride the crest of the zeitgeist. It’s to offer ideas with depth, challenge assumptions, and deliver a meaningful return on the time you invest in reading.
Each article is the beginning of a conversation. Contact me to continue it.
The Next Power Move in Business AI Transformation
In the race to automate everything, customer service has quietly been hollowed out. The companies that redirect AI savings into human support may become the ones that truly stand out.